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We offer a 7-day return policy. Items must be unused, with original tags and packaging. Contact us at thriftqueenpk@gmail.com or call 0325 2833779 for return approval before sending items to our Karachi address.

Non-returnable: perishable goods, personal care items, customized products, sale items, and gift cards.

Exchanges require a return + new order. EU customers have 14 days to return. Refunds take 7–10 business days after approval.