Refund and Exchange

Exchange Policy – ThriftQueen.pk

At ThriftQueen.pk, customer satisfaction is our top priority. We offer a 7-day exchange policy, which means you have 7 days from the date you receive your item to request an exchange. Please note that we do not offer refunds.

Eligibility for Exchange

  • Be in the same condition as received
  • Be unworn or unused
  • Have all original tags attached
  • Be in its original packaging
  • Be accompanied by a receipt or proof of purchase

How to Initiate an Exchange

To request an exchange, please contact us at:
📧 thriftqueenpk@gmail.com
📞 0325 2833779

Items must be sent to the following address:

ThriftQueen.pk
G-1 Al Hammad Arcade,
Near Total Pump, Jamshed No. 2,
Karachi 74000, Pakistan

⚠️ Please do not send items back without prior authorization. Unauthorized exchanges will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us immediately so we can arrange a replacement.

Non-Exchangeable Items

  • Perishable goods (e.g., food, flowers, plants)
  • Custom-made or personalized items
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Important Notes

  • No refunds will be issued under any circumstances.
  • Exchanges are only allowed for items of equal or higher value (customer will pay the difference).
  • Exchange shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.